DELIVERY AND RETURNS
We use Australia Post and can deliver to Australia Post PO Boxes, Parcel Collect, Locked Bags or Parcel Lockers.
Our Shipping Costs
- FREE Delivery for all orders over $150.
- For all orders under $150
- Surface Postage $10
- Regular Postage $15
- Express Postage $25
Order Dispatch TimesFor orders placed between Monday and Friday 09:00-16:30 - Excluding Public Holidays
- Orders placed BEFORE 1pm - Are dispatched the same day.
- Orders placed AFTER 1pm - Are dispatched the following morning.
Weekends - Any orders placed after 1pm on Friday or over the weekend, will be dispatched on Monday.
Public Holidays - Your order will be dispatched the first business day following the public holiday.
Postage Delivery Time Estimates
Below is an estimate only and does not include any unforeseen transit or delay issues that may be experienced by Australia Post.
Dispatch and estimate delivery times are all calculated in business days.
- Within the metropolitan area of Cairns Region, please allow 2 business days.
- Between metropolitan areas of Queensland, allow 2 - 5 business days.
- Within Australia, allow 7 -10 business days.
- We post overseas to New Zealand Only which takes between 10 and 14 business days.
Christmas Holiday Season Postage
Deliveries during the holiday season can sometimes take longer than usual because the parcel routes are much busier.
Please ensure you place your orders early to allow sufficient time for our team to prepare your order for delivery and to avoid disappointment.
Shipping Methods FAQ's
We ship within Australia only.
I'd like same day delivery?
- Please contact us directly on 07 4055 3229.
Who will deliver my parcel?
- Your parcel will be delivered by Australia Post.
How do I track my parcel?
- 1. You’ll find your tracking number under “Consignment Number” in the document attached to your shipment confirmation email.
- 2. Enter this tracking number at Australia Post Tracking
If you have followed all of the above steps and still unable to locate your parcel, Please email us
OUR RETURN POLICY
Our policy lasts for 30 days from date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. All tags attached (if applicable) and the item(s) must also be in the original packaging in good order.
Several types of goods are exempt from being returned
- Perishable goods such as all types of foods and liquids cannot be returned.
- Health care and personal care items such as, underwear, socks, baby wear, bamboo clothing and towels, body lotions/creams/serums, body washes, deodorants, make up, lip balms, hair products, tooth brushes, facial cleaners, re-usable cleaning pads, straws, etc
- Origin Natural Living Gift Cards.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Please do not send your purchase back to the manufacturer.
HOW OUR REFUND PROCESS WORKS
Once your return is received and inspected by Origin Natural Living, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return request is approved, we will process your refund and a credit will automatically be applied to your credit card or other original method of payment, usually within 7 business days.
Depending on what financial institution you are with, you may not see the transaction on your account for 7 to 10 business days as all banks have different processing times.
LATE or MISSING FUNDS
If you haven’t received a refund, please follow the below procedures.
- Check your bank account as it may take up to 7 business days for your refund to be processed.
- Contact your credit card company as it may take some time before your refund is officially posted.
- Contact your bank. Processing times will be required and may vary from bank to bank before a refund is posted.
If you’ve done all of this and you still have not received your refund, Please email us
Only full priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged in the manufacturing process.
Please send us a proof of damage and/or defect by sending us an email.
Once we have viewed your email and the damaged/defected item, we will contact you via email to ask you to mail your item for exchange to:
Origin Natural Living - Shop 27
Clifton Village Shopping Centre
55 Endeavour Street
PRODUCTS PURCHASED AS GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an Origin Natural Living Gift Certificate for the value of your original gift purchase (excluding any postage costs).
Upon approval of returning the purchased gift to us, please ensure the gift returned is unused and in the same condition that you received it. All tags attached (if applicable) and the item(s) must also be in the original packaging in good order.
Once we receive the returned gift, we will mail you an Origin Natural Living Gift Certificate.
To return your purchased item(s), please mail to:
Clifton Village Shopping Centre
55 Endeavour Street
You will be responsible for paying for your own shipping costs for returning your item(s) and shipping costs are non-refundable.
Depending on where you live, your exchanged product may take a few weeks to reach you and please be mindful of the time of the year such a Christmas Holiday Season, Easter Long Week End and Public Holidays etc.
If you are shipping an item over the value of $75.00 (AUD), please consider using a trackable shipping service or purchasing shipping insurance as we can't always guarantee that we will receive your returned item.
Remember, the Origin Natural Living Team are always here to provide your with any product information and support to help you to SHINE - SMILE - EXCEL
Thank you,Origin Natural Living Team!!