FREQUENTLY ASKED QUESTIONS
Whilst our team do our very best to ensure all the products listed on our website are always in stock for you to purchase and receive as soon as possible, this is not always possible.
Due too much of our carefully chosen products being organic, seasonal and produced by local artisans in small batches, a full range of products is not always available for us to stock at all times.
If your favourite product is currently unavailable in your favourite colour, size, fragrance or flavour, contact us and we can take your details and let you know when the product is in.
Do you cater to people with allergies or sensitivities?
We have spent time carefully researching our product range to ensure that products are natural and eco-friendly. We cater to vegetarians, vegans, coeliac and gluten intolerant friends. We have skin and hair care products which cater to people with skin sensitivities, as products contain all natural ingredients where possible.
Our products are free from nasties and, wherever possible, locally sourced from the far North Queensland region. If we can't source it from our region, we look beyond to Brisbane, then to other states of Australia and some speciality products are sourced especially from New Zealand.
Are your protein powder products 100% natural?
Yes, we stock PranaOn and Ultimately Natural brands, which offer plant based protein and whey based protein.
PranaOn performance proteins are created with a natural blend of aminos, probiotics, adaptogens, vitamins, minerals, superfoods and antioxidants and do not use any animal by-products, which makes our protein ranges vegetarian and vegan friendly.
Whilst all natural ingredients are used in the protein products, it is still important to read the list of ingredients and the warnings on the packaging, and consult your professional physician prior to use.
How can I pay for my order?
Our secure checkout accepts VISA, MasterCard, Shopify Pay, Apple Pay, Google Pay.
Do you use recyclable and eco-friendly packaging?
Origin Natural Living are committed to the wellbeing of our planet by using eco-friendly and recyclable packaging products where possible. We are committed to continuing to source and use friendly packaging products to protect our oceans and environment.
What about Delivery and Returns?
Please refer to our Delivery and Returns page.